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PRIVACY POLICY

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Last updated: 08/02/2026

This Privacy Policy explains how London Luxury Massage ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website (the "Website"). We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We operate an online platform that advertises independent massage therapists and allows users to request and book massage services. We act as a data controller for personal data collected through the Website.

Contact details:
Email: info@londonluxurymassage.co.uk

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information you provide

  • Name

  • Email address

  • Telephone number

  • Booking details and preferences

  • Messages sent via the Website

b) Payment information

  • Payment details (processed securely by third-party payment providers)

  • We do not store full card details on our servers

c) Technical data

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage data

3. How We Use Your Data

We use your personal data to:

  • Facilitate bookings between clients and massage therapists

  • Communicate with you about bookings or enquiries

  • Process payments and refunds (where applicable)

  • Improve and maintain the Website

  • Comply with legal and regulatory obligations

  • Prevent fraud, misuse, or unlawful activity

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to provide booking and platform services

  • Legitimate interests – to operate, improve, and secure the Website

  • Legal obligation – to comply with applicable laws

  • Consent – where required (e.g. marketing communications or non-essential cookies)

5. Sharing Your Data

We may share your personal data with:

  • Massage therapists, for the purpose of fulfilling bookings

  • Payment processors and technical service providers

  • Professional advisers (legal, accounting, or compliance)

  • Law enforcement or regulatory authorities where legally required

We do not sell your personal data to third parties.

6. Special Category Data

We do not intentionally collect or process special category data (such as medical information). Any health-related information you choose to share with a massage therapist is done directly and at your own discretion.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this Policy

  • Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where consent is the lawful basis)

To exercise your rights, please contact us using the details above.

9. Cookies

We use cookies and similar technologies to improve user experience and analyse Website performance. You can manage cookie preferences through your browser settings. Further details are provided in our Cookie Policy (if applicable).

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no online system can be guaranteed to be completely secure.

11. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

12. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email:info@londonluxurymassage.co.uk

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